If you own an apartment in a building or complex in Dubai, you pay annual service charges. Many people pay them without understanding their components or their right to object.

Here, we explain why it is paid, how it is calculated, and what to do if you find it high.

What are the service fees?

These are amounts paid by owners to cover the maintenance of shared facilities—such as elevators, swimming pools, security, cleaning, and insurance—with the aim of preserving the building and its value.

Who determines them, and how?

Fees are determined within a framework regulated by the competent authorities in Dubai, and the budget is approved annually. Rather than being an arbitrary figure, the amount is based on clearly defined items.

• An annual budget detailing expenditure items.
• Each unit's share is usually based on its area.
• An account dedicated to maintenance funds.

When do disputes arise?

This often arises from a sudden hike in fees, poor service relative to the cost, or a lack of transparency regarding expenditures. That is when the dispute between the owners and the management entity begins.

How do you object?

Start by requesting budget details from the management; if the issue remains unresolved, submit your objection to the competent authority. Documenting your observations strengthens your position.

Summary

Service charges are a genuine obligation, yet they are not beyond scrutiny. Review the budget, ensure your share is fair, and raise objections through the proper channels when necessary.